Question 1

What services do you provide?

Accepted Answer

We limit our core areas to process serving, skip tracing and SSN searches so that we can focus on what’s important to our clients.

Question 2

In what areas do you provide service?

Accepted Answer

We provide service throughout the United States and internationally, through one of our partner firms.

Question 3

What are your hours of operation?

Accepted Answer

Our offices are open Monday through Friday from 9:00 am - 5:00 pm although a senior member of our staff is always on call to attend to your after hours need.

Question 4

How long have you been in business?

Accepted Answer

De Novo began in 2011. Our staff has extensive experience in all facets of process service. Our President has been an attorney barred in the State of Maryland for over forty years.

Question 5

What's the best way to get our documents to you?

Accepted Answer

The fastest and best way is to email them to us at intake@denovoattorneyservices.com. We will pick up the documents if necessary for a nominal fee.

Question 6

What is your average turnaround time?

Accepted Answer

Our goal is to provide the most expeditious service while maintaining strict quality and accuracy controls. In most cases rush service can be completed within five days and routine service within 10 days.

Question 7

Can I access my files 24/7?

Accepted Answer

Yes. We will provide you with a username and password to our web based portal so you can track your documents in real time.

Question 8

What forms of payment do you accept?

Accepted Answer

We accept payment via check and credit card.

Question 9

How many attempts do you make?

Accepted Answer

We make 4 attempts per address.

Question 10

Can I have the four attempts made at multiple addresses for one charge?

Accepted Answer

No, all attempts and charges are on a per address basis.

Question 11

How do you charge?

Accepted Answer

We charge per servee/per address.

Question 12

Are your servers certified?

Accepted Answer

Our servers are certified in those jurisdictions where certification is required.  All of our servers are fully trained and have continuous education training by our staff.

Question 13

What if the person I am trying to serve attempts to evade service?

Accepted Answer

When a servee is evading, we will provide an Affidavit of Due Diligence so that you can file a Motion for Alternative Service.  We will try to confirm residency with neighbors and make attempts at various times of the day. There are also secondary things we can do such as skip tracing to find a phone number, sit and wait on the property, etc. at an additional charge.

Question 14

What types of documents do you serve?

Accepted Answer

We serve any type of civil litigation matters (business, divorce, foreclosure, tax lien, etc.)

Question 15

Will you e-file the Affidavit of Service?

Accepted Answer

We e-file in all Maryland MDEC jurisdictions and (snail) mail originals to the courts that are not on MDEC.

Question 16

What type of information do you need to conduct a skip trace?

Accepted Answer

Most of the time all we need is a name and a last known address.

Question 17

What type of information does your skip trace service provide?

Accepted Answer

We offer a Standard and Comprehensive skip tracing option.  A Standard skip provides addresses, phone numbers, emails, DOB, SSN, and possible relatives.  A Comprehensive skip provides additional details such as utilities, license, social media, known relatives, criminal records, real time incarceration records, deceased records, assets info (vehicle and property), and liens, judgments, bankruptcies, etc. Not all information is available on all skips.

Question 18

Do you offer asset searches?

Accepted Answer

No

Question 19

What are your payment terms?

Accepted Answer

Payment in full is due in advance.

Question 20

Do I have to pay if you don't get service?

Accepted Answer

Yes. All reputable firms require payment regardless of the outcome. If needed, we will provide you with an Affidavit of Non Service for you to pursue alternative service methods with the court.

Question 21

How do I receive the invoice and affidavit after service is complete?

Accepted Answer

You will receive an automated email with a link to the invoice and signed affidavit.

FREQUENTLY ASKED QUESTIONS

Contact us today at 800.846.9696 or email us for rates, references, and additional information.

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